A Port of Ancient Wonders and Modern Opportunity
Why Alexandria?
Alexandria, Egypt’s second-largest city, lies along the Mediterranean coast at the western edge of the Nile Delta. Founded by Alexander the Great in 331 BC, it became a major centre of Hellenic civilisation. Historically, Alexandria was renowned for the Lighthouse of Alexandria, one of the Seven Wonders of the Ancient World, and the Great Library, the largest in the ancient world. Today, the city is home to the modern Bibliotheca Alexandrina, a tribute to its ancient namesake. The Citadel of Qaitbay, built in 1477 AD, stands on the site of the original lighthouse. Alexandria’s strategic location and rich history continue to influence its cultural and economic significance.
Key advantages of BPOs in Alexandria include:
Population and language
The population of Alexandria exceeds 5.7 million, with a density of around 3,670 people per square kilometre. It has a youthful demographic, reflected in Egypt’s average age of 24.5 years. Egyptian Arabic, or Masri, is the primary spoken language, while Modern Standard Arabic is used in formal and educational contexts. English plays a significant role in higher education and business, and French is also commonly taught. Additional languages, such as Spanish, Chinese, and Turkish, are offered in local universities, showcasing linguistic diversity. Migration trends contribute to the city’s demographic mix, with Egypt hosting millions of international migrants and refugees from countries like Sudan, Syria, and Eritrea. These factors highlight Alexandria’s multicultural environment and its significance as a hub for communication, trade, and education.
Education and workforce
Alexandria is a key educational and industrial hub in Egypt, supporting a skilled workforce. Alexandria University, with 21 faculties and 3 institutes, specialises in fields like medicine, engineering, and mathematics. The Arab Academy for Science, Technology and Maritime Transport provides expertise in engineering, management, and maritime industries. Pharos University offers programs in pharmacy, dentistry, and languages, while the Egypt-Japan University of Science and Technology focuses on research-driven innovation in engineering and technology. The city’s industrial base contributes 40% of Egypt’s output, encompassing chemicals, textiles, food processing, and petrochemicals. This integration of higher education and industry ensures a steady pipeline of professionals adept at handling diverse economic demands. Alexandria’s educational institutions and industrial diversity create a foundation for global collaboration and economic growth.
Transport and infrastructure
Borg El Arab International Airport (IATA: HBE, ICAO: HEBA) is Alexandria’s primary gateway for business travel, providing domestic and international connections and serving as a hub for Air Arabia Egypt and EgyptAir. The city is improving urban mobility with the Alexandria Metro project, upgrading the railway from Abu Qir to Misr Station, and enhancing the Raml Tram system to ensure reliable and efficient transport for professionals. Collaboration between the government and private investors is fostering infrastructure growth, including projects focused on technology parks and business districts. Safe and efficient internal travel is supported by taxis, the tram, and upcoming metro services. These developments underline Alexandria’s role as a growing centre for business and innovation, ensuring seamless connectivity for professionals and companies operating within the region.
Telecommunications and connectivity
Telecom Egypt, in collaboration with Colt Technology Services, has established high-speed internet transit nodes in Alexandria, enhancing connectivity across Africa, Asia, and the Middle East. Partnering with Nokia, Alexandria is among the first cities in Egypt to benefit from 5G deployment, offering faster data speeds and improved network performance through Nokia’s AirScale portfolio. The government’s ‘Egypt Vision 2030’ initiative is heavily investing in digital infrastructure, raising Egypt’s internet penetration rate to 72.2%. The Africa-1 submarine cable system will link Alexandria to Africa, Asia, Europe, and the Middle East, boosting international connectivity. Telecom Egypt’s Wi-Fi calling services, launched with the National Telecommunications Regulatory Authority, improve call quality in areas with poor coverage. These advancements position Alexandria as a pivotal hub for digital transformation and technological innovation.
Government support and growth
An integrated logistics park at Alexandria Port, spanning 1.1 square kilometres, is being developed in partnership with AD Ports Group to enhance trade and logistics. Developers such as Polaris Parks and Orascom Industrial Parks are creating advanced industrial zones, offering essential infrastructure for businesses. The Egyptian government’s Economic and Social Development Plan targets a 4.2% growth rate, with investments in healthcare, education, and cultural initiatives to improve human capital. The government is also adopting a new economic development methodology to align with international standards under Egypt’s Vision 2030. These initiatives include modernising infrastructure and enhancing global competitiveness. Alexandria’s strategic location and government-backed projects are fostering a supportive environment for investment and business growth, positioning the city as a key hub for industrial and commercial innovation.
BPO services
Customer support, back-office services, IT, and finance are key BPO sectors thriving in Alexandria, supported by Egypt’s growing ICT industry, which has seen double-digit growth in recent years. Major multinational companies, including IBM, Cisco, and Google, have established operations, leveraging the city’s strategic location connecting Europe, the Middle East, and Africa. The Digital Egypt Strategy promotes job creation in IT and business services, further attracting international firms. Alexandria benefits from a large, multilingual talent pool, with around 60% of the population under 30, offering expertise in multiple languages. Government initiatives, including economic zones with tax incentives, enhance Alexandria’s appeal for outsourcing. Ranked 15th globally in Kearney’s Global Services Location Index, Egypt is a competitive BPO destination, with Alexandria playing a pivotal role in its growth.
Top Outsourcing services
Exceptional service solutions
South Africa excels in providing diverse and efficient outsourcing services, including customer support, technical assistance, financial process management, and specialised industry support.
ServiceS frequently outsourced to
Alexandria
- Appointment Setting
- Back Office Operations
- Billing Support
- Business Process Outsourcing
- Customer Service
- e-commerce Support
- Finance & Accounting
- Healthcare Support
- Human Resource Outsourcing
- I.T. Help Desk
- Inbound Campaigns
- Insurance Policy Support
- Lead Generation
- Multilingual Services
- Omni-channel Services
- Outsourced Customer Service
- Peak Retail Support
- Quality Assurance
- Social Media Support
- Software Developers
- Technical Support
ServiceS frequently outsourced to
Alexandria
- Appointment Setting
- Back Office Operations
- Billing Support
- Business Process Outsourcing
- Customer Service
- e-commerce Support
- Finance & Accounting
- Healtcare Support
- Human Resource Outsourcing
- I.T. Help Desk
- Inbound Campaigns
- Insurance Policy Support
- Lead Generation
- Multilingual Services
- Omni-channel Services
- Outsourced Customer Service
- Peak Retail Support
- Quality Assurance
- Social Media Support
- Software Developers
- Technical Support