BPO Matters...
Mutterings, Musings & Machinations

From school startup to shaping the future of CX, Oliver shares his journey into AI — and why he believes voice bots will finally end hold times.

From terrified teen to international keynote speaker, this is Katie's honest journey to mastering public speaking — and the advice she'd give anyone still battling the nerves.

Bpo Search is delighted to announce its media partnership with the UK Customer Experience Awards 2025, a premier event that celebrates outstanding achievements in customer experience across the United Kingdom. Organised by Awards International, this prestigious programme has been recognising excellence in CX since 2010, providing a platform for organisations to showcase their commitment to delivering exceptional customer service.

Noida has been quietly forging a reputation as an emerging ITO & BPO location. Compared to its noisy neighbours Delhi and Gurugram, Noida is a planned city with strong ambitions, a tech-savvy workforce, expanding infrastructure & those all-important cost advantages. On a recent trip, we explored life beyond the call centre and found a friendly, vibrant city with wonderful food and a growing eagerness to

From heritage streets to high-spec business parks, Iloilo is proving it has far more to offer than meets the eye. Once celebrated mainly for its Spanish-era charm and seafood feasts, it’s now one of the Philippines’ fastest-growing BPO destinations. With strong infrastructure, a highly educated workforce and real government support, Iloilo combines substance with soul. This is a city where street parades meet serious service